Just a note to thank you an all the staff at the hotel, lesiure complex and spa for a most relaxing stay last weekend. We did not know the hotel and had only bookied at the last minute but were delighted with the friendliness, cleanliness and standard of the hotel. Needless to say the food was lovely and nothing seemed to be too much bother. Looking forward to staying with you again and bring the family with us!
Sara & Connor O Malley
15th of September 2010
Very happy with our one night stay and will be back. Lovely relaxed hotel not often found today! Restaurant service excellent with lovely staff.
Kevin & Betty Sall, Dublin
15th of October 2010
Thank you so much for all the effort and hard work you put into ensuring that our Dinner & Dance on Saturday was such a great success. Feedback has been excellent – everyone I have spoken to said what a great time they had and was an enjoyable ‘do’ it was. None of this would have been possible without the commitment of you and your team…we would like to offer our heartfelt thanks. Here’s to next year!.
Wendy Guy - Customer Service Manager, M&S Dinner & Dance
15th of September 2011
I would like to thank you, on behalf of Royal Mail, for the successful day we hosted at Lancaster London. The venue was very efficient and the staff were consistently helpful and friendly. I received many nice comments from all the delegates. The lunch was particularly good, and I thought the menu and food was really special. Finally, a thank you to all the staff I encountered on the day – relaxed and professional at all times.

15th of September 2011
The Lancaster London rates as high as any other prestigious venue which I have used.
Mark Asken, BNES
15th of September 2011
I just wanted to officially thank you for all your help in the build-up and onsite for the actual event this week for Janssen Cilags National Conference. The way the hotel’s staff work together is admirable and the work put in by all departments is appreciated. I would appreciate it if you could ensure all departments are aware of our complete satisfaction. I have no doubt that both JCUK and WorldEvents would have no hesitation in using the Lancaster London again.
Debbie Walker - WorldEvents
6th of October 2011
I just wanted to express my sincere gratitude to the staff at Lancaster London for providing superb service levels for my clients Alliance Boots, who held their Alphega Pharmacy European Convention at the hotel from 16 – 18 November 2008. This was a difficult event to execute and there were a number of pressure areas, however we were able to identify them and work together in order to achieve a satisfactory outcome. I just wanted to say a big thank you to all of the hotel staff across all departments both back and front of house, which contributed to the success of this event. It was delightful to work with a team of dedicated friendly professionals who clearly did everything possible to ensure that the guests’ satisfaction was exceeded. I would have no hesitations in recommending the hotel to my clients and industry colleagues and in this respect look forward to finding the next suitable business opportunity when we may be able to work together.
Jacqui Butler – Director, Meetings Management International Ltd
6th of October 2011
I just wanted to write and express our thanks for all your help with the recent Barclays AD/APM event. Despite a relatively short lead time on this event, your responsiveness and flexibility allowed us to put our plans in place with minimum of delay. Where minor problems arose, you were quick to go the extra mile to remedy them and you certainly provided a great example of the excellent customer service that was the subject of the event. We would also like to compliment the hotel as a whole for the friendly and helpful nature of the staff we encountered. Thank you for being such a pleasure to work with. We look forward to doing so again on future events.
Miranda Moses and Angela Crowell – UK Banking Events Team, Barclays Bank
1st of October 2011
A very brief line to thank you and your expert team for their help, support and professional attention to detail in delivery of last week’s successful Sales Kick-Off Event. Your flexibility and ‘can do’ attitude on the day helped enormously. It was a pleasure working with you all.
Samantha Coates – Head of Marketing Communications, Thomson Reuters
1st of October 2011
I am writing once again to thank you and the staff of the Lancaster London for your contribution to another most successful Annual Dinner. The organisation, the food and the service were, as always, of the highest quality and contributed to the enjoyment of all those who attended. Please pass on my thanks to all your staff, many of whom are now old friends.
Trevor Blakeley – Chief Executive, The Royal Institute of Naval Architect
1st of October 2011
Thank you so much for all your assistance with the Investor Meeting. You were a big part of the meetings success. We hope to be able to work with you again soon!
Diane Hoffman, Trish Rafferty, Elaine Hamod-Jenks and Dorothy Downey
30th of September 2011
I would like to thank you and your team for the excellent service we received before and during our conference this week. I have worked with many different hotels over the past few years on similar events and I can honestly say that this was amongst the best, if not the best, standard of service we have received – so many thanks to you and your team. All our requests were met quickly and without fuss and the standard of the accommodation, food and service were very high.
Tim Clark, Grant Thornton Assurance Conference
30th of September 2011
Excellent customer service from the banqueting and security teams. Thank you for all your help! Very friendly staff with good knowledge of venue.
Nicky Curley, CBI
30th of September 2011
I think I speak for all of us in saying that it was a magical evening and you and the rest of the staff at the hotel contributed greatly to that result. The feedback on the evening was excellent all around and in particular I heard many compliments about the food. All the best and thanks again for taking us on!
Sidney Ross, Democrats Abroad
30th of October 2011
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